CHCK3D FAQ
Answers on Cushie Pads, Phone Risers, shipping, returns and orders.
Cushie Pads
What are Cushie Pads?
Cushie Pads are comfort-foam pads for the hip abduction machine. They strap onto the machine pads with the included elastic anchor bands, so you start from a narrower position and get a deeper glute stretch with no bruising. Each order includes 2 pads and 2 anchor bands. See the Cushie Pads setup guide.
Will Cushie Pads fit my gym's abduction machine?
Cushie Pads are designed to fit standard commercial hip abduction / adduction machines. The elastic anchor bands wrap around the machine's leg pads, so you don't need tools or adjustments. Not sure about your machine? Send us a photo and we'll confirm the fit before you order. Every pair is backed by our 30-Day Fit Guarantee.
Phone Riser
What is the Phone Riser, and how does it work?
The CHCK3D Phone Riser is an engineered, 3D-printed cardio accessory that securely elevates your smartphone up to true eye level. By lifting your screen out of the machine's low, built-in trays, it actively fixes "Tech Neck", opens your airways for better breathing, and makes your workouts significantly more comfortable. It uses gravity & mechanical geometry to lock onto your machine's console. Just place it on the ledge, set your phone on it, and enjoy your cardio entertainment totally hands-free.
Which phones and machines does the Phone Riser fit?
Yes! The Phone Riser is designed for maximum stability. It securely holds all modern smartphones, including heavy Pro Max models outfitted with thick, protective cases. Because it relies purely on gravity and friction instead of weak magnets or sticky adhesives, it provides a rock-solid hold on 99% of commercial cardio equipment, including Life Fitness, Matrix, Precor, and StairMaster. Refer to the Size Compatibility Chart for choosing the right size. For specific models refer to our Compatibility Database Page.
What size Phone Riser do I need?
Because gym screens are not standardized, we designed two specific sizes. The math is simple:
- The Small Riser: Designed for machines where the built-in ledge is located in the middle of the console (e.g., Precor).
- The Large Riser: Designed for tall consoles where the built-in ledge is at the very bottom of the screen (e.g., StairMaster, LifeFitness, Matrix).
- The Universal Bundle: If you frequently use different machines or travel to different gyms, we highly recommend grabbing the bundle. It includes both sizes, acting as your universal tool for any gym.
(Not sure which one you need? First check out our Size Compatibility Chart or our full Machine Fit Guide Database here!)
Phone Riser: Usage & Benefits
How do I use the Phone Riser?
- Have the backside (CHCK3D logo) facing towards you.
- Hold the lower component with your thumbs on the side tabs.
- Separate the top and bottom components by pushing the upper component's top tabs towards you with your fingers.
- Adjust the height (Ensure the top of your phone is no higher than 1 inch above the machine's display).
- Snap into position.
- Enjoy viewing your phone.
Important Disclaimer: Ensure the top of your phone is no higher than 1 inch above the machine's display. Improper use may cause your phone to fall, resulting in possible damage.
Not liable for damages due to product misuse. See our Terms of Service.
How does the Phone Riser improve my workout?
The Phone Riser elevates your phone on cardio machines like treadmills, ellipticals, and bikes, offering these advantages:
Reduced Neck Strain: Lifts your phone to promote better head and neck posture, minimizing discomfort during long cardio sessions.
Enhanced Comfort: Improves your workout experience with a more natural viewing position, keeping you focused on your routine.
Secure Stability: Keeps your phone securely in place, even during intense movements, ensuring safety and peace of mind.
Improved Viewing: Raises your screen for easier access to social media, videos, or music, enhancing your cardio engagement.
Orders, Shipping & Returns
How much is shipping, and how fast will my order ship?
Standard shipping is USPS Ground Advantage for $5.95, and it's free on orders of $54.95+. USPS Priority Mail is available at checkout as a paid upgrade on every order. Orders dispatch within 24–48 hours.
Do you ship internationally?
Not yet. We currently ship within the US only.
What is your return policy?
Cushie Pads come with a 30-Day Fit Guarantee. If something isn't right, reach out through our Customer Support page and we'll make it right. Full details are in our Refund Policy.
Do you offer bulk pricing for gyms or teams?
Yes. Contact us with your gym or team name and how many you need, and we'll reply with our bulk pricing sheet.
What if the product sells out?
Popular sizes and colors can sell out. If an item is out of stock, tap Notify Me on the product page and we'll email you as soon as it's back.
Support & Care
What if my product arrives damaged?
Please submit a support request via our Customer Support Page with a clear photo of the issue. We’ll resolve it quickly to get your workouts on track.
How do I contact CHCK3D for support?
Visit our Customer Support Page to submit a request with your details and a photo of any issues. We will do our best to get back to you within 48 hours!
Can’t find what you need? Reach out via our Customer Support page.