Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please visit our Customer Support Page and complete the return request form. A photo of the product(s) is required to process all return requests. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package (including the return address). Items sent back to us without first completing the return request form and receiving approval will not be accepted. You can always contact us for any return questions at support@chck3d.com.

 

Damages and issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately within 14 days of delivery by visiting our Customer Support Page and submitting a return request form. Photos of the issue are required so that we can evaluate the problem and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to get the item you want is to initiate a return for the item you have, and once accepted, make a separate purchase for the new item. This ensures faster processing and availability of the desired item. For specific inquiries regarding exchanges, especially if the exchange is due to an error on our part, please contact us directly at support@chck3d.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at support@chck3d.com.