Shipping policy
Thank you for shopping with CHCK3D! We're committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below.
1. Shipping Destinations
At this time, we proudly ship to all addresses within the United States of America.
2. Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. You will see the exact shipping cost before completing your purchase.
3. Order Processing Time
We strive to have orders processed within 3-5 business days. Please note that this does not include weekends or holidays. While we strive to ship orders as quickly as possible, as a small business, processing times may occasionally vary, especially during peak seasons like Summer, Christmas, and New Year's. We appreciate your patience and understanding!
4. Shipping Carriers & Methods
We partner with reliable carriers, including USPS (United States Postal Service) and UPS (United Parcel Service), to deliver your orders. The available shipping methods and estimated delivery times will be presented to you at checkout.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery directly through the carrier's website.
6. Lost or Damaged Packages
- Damaged Packages: If your order arrives damaged, please inspect it immediately. To report a damaged item, you must visit our Customer Support Page and complete the return request form within 14 days of delivery. Clear photos of the damage to both the item(s) and the packaging are required to process your claim. We will review the provided information and, upon our decision, will ship a new replacement item to you.
- Lost Packages: For packages marked as delivered but not received, or for packages that appear to be lost in transit, we recommend first checking with your neighbors and local post office. If you are still unable to locate your package, please contact us at support@chck3d.com. We will assist you in initiating a claim with the shipping carrier. Please note that the outcome of a claim with the carrier is outside of our direct control, but we will do our best to help facilitate the process.
7. Returns & Exchanges
- Returns: If you need to return an item, please refer to our Return Policy Page. We will cover the cost of return shipping for eligible returns.
- Exchanges: If you wish to exchange an item, please contact us at support@chck3d.com to discuss options. For exchanges where you are requesting a different product, you will be responsible for the shipping cost of the new item, as well as any price difference between the original and new product. We will work with you to find a satisfactory solution if the exchange is due to an error on our part.
8. Incorrect Shipping Address
Ensuring the accuracy of your shipping address at the time of purchase is the sole responsibility of the customer. Should a package be returned to us by the carrier due to an invalid or undeliverable address provided by the customer, the customer will be required to cover the cost of re-shipping the order. We will reach out to you promptly to facilitate payment for the revised shipping label and confirm the updated address.
9. Taxes and Fees
Customers are responsible for any applicable sales taxes or other fees as required by law. These will be calculated and displayed at checkout.
10. Special Considerations
- All our items are lightweight and shipped securely in bubble mailers.
- We do not offer same-day shipping.
- Please be aware that shipping times may be extended during major holidays such as Christmas and New Year's due to increased carrier volumes. As a solo entrepreneur, I appreciate your understanding if there are slight delays during these busy periods.